Warren Equipment Company

Welcome to SupportLinc

Warren Equipment Company provides employees and their families with free, confidential 24/7 access to SupportLinc, our Employee Assistance Program. SupportLinc offers private help for personal or work issues, including assessments, short‑term counseling, coaching, and referrals. You can use up to six confidential counseling sessions per issue each year, either in person or through secure video or phone. All use of the program is completely confidential, and the company never receives any personal information.

A Resource for You and Your Family – These benefits are available to all benefit-eligible employees. Support is also available to your spouse or domestic partner, children up to the age of 26, and anyone else currently living in your household.

To Access Your Benefits – If you are experiencing a crisis or need immediate assistance, always call the 24/7 helpline to receive support right away. For non-urgent inquiries, you have the option to reach out to a licensed clinician via email or use text messaging to request program information. Please note that responses to both emails and texts typically take one to two business days.

 

Professional Counseling

Receive up to 6 sessions per presenting issue, per year. At your discretion, these sessions can be delivered in-person or via Distance Counseling (secure video or telephonic).

Textcoach® Mobile Messaging

Access "text-directed" coaching to reach your goals. This secure, technology-based platform allows you to confidentially exchange text messages, voice notes, and resources with a licensed EAP provider.

Legal Consultations

Get one free 30-minute consultation per legal issue with a local attorney. If you decide to retain the attorney, you are eligible for a 25% discount on their standard hourly rates. Please note: Legal consultations cannot be used for matters involving Warren Equipment Company or employment-related issues.

Financial Expertise

Speak with a financial counselor regarding debt, budgeting, or estate planning. Brief consultations are available any weekday, or you can schedule an appointment for up to one hour.

Mental Health Navigator

Take the guesswork out of finding help. This web and mobile tool guides you through a brief assessment to provide a personalized set of resources and a custom care plan tailored to your needs.

Identity Theft Recovery

If you suspect your identity has been stolen, connect with a specialist for a free consultation. They provide a comprehensive "Emergency Response Kit" and guidance to help restore your credit and security.

Need Support Right Now?

Immediate Danger: If you or someone you know is in immediate danger, please call 911 or go to the nearest emergency room.

National Crisis Line: Call or text 988 for the Suicide & Crisis Lifeline, available anytime in the US

SupportLinc 24/7 Helpline: Call 1-888-881-LINC (5462) for “in-the-moment” support and immediate crisis counseling.

Additional Support: Click here to download

Frequently Asked Questions

1. Who is eligible to use SupportLinc?

All benefit-eligible employees, their spouses or domestic partners, children up to age 26, and anyone else currently living in your household are eligible to use SupportLinc.

There is no cost to you. Warren Equipment Company provides the SupportLinc EAP as a fully funded benefit to support your well-being.

Yes, 100%. Your privacy is strictly protected by federal and state laws. SupportLinc does not share any individual names or identifying information with Warren Equipment Company. No one at work will ever know you have used the program unless you choose to tell them.

You are eligible for up to 6 confidential sessions per separate issue brought to the program. Each unique concern—such as grief, relationship issues, or stress—is eligible for its own set of sessions. If your situation requires long-term support beyond the scope of the EAP, your counselor will help transition your care by providing referrals to specialists within your medical insurance network.

Absolutely. SupportLinc offers a national network of licensed clinicians. When you call or log in, you can specify your preference for traditional in-person office visits or secure, HIPAA-compliant video sessions.

SupportLinc provides telephonic access to the program 24 hours per day, 365 days a year. This includes “in-the-moment” support and immediate crisis counseling whenever you need it.

Employee Program Overview